Help Center
How can we help?
Answers to common questions about joining a group, privacy, billing, and using MAP.
Getting Started
How to get started
For Members
Join an organization
Got an invite email or link?
Open it. Your invite code is filled in, and you create your account from there.
Have an invite code?
Go to app.mutualaidplatform.com, choose Create an account → Join a community → I have an invitation, and enter it.
Already have an account?
Open the organization menu (your organization's name at the top of the left menu, or at the top of Manifest on your phone) and choose Join with invite code.
For Community Leaders
Create a new organization
Create an account
Go to app.mutualaidplatform.com and choose to create an organization.
Set up your organization
Name your group and choose a privacy level: Private (you personally approve each new member) or Semi-Private (one shared invite code for everyone).
Invite your members
Go to Org Admin → Invite Member to email someone a personal invite or copy a link. Semi-Private and Public organizations can also share one join code from Org Admin → Org Settings.
Build out your community
Add skills courses, post announcements, and start tracking gear and readiness together as a group.
Organizations & Privacy
Groups & privacy levels
What's the difference between a private and semi-private group?
Private groups use a unique invite per person, and the group owner personally approves each new member.
Semi-private groups use one shared invite code that anyone with the code can use to join.
Either way, only your email is required to get started—you decide what else to share with your group.
What is MAP?
Mutual Aid Platform (MAP) helps groups get and stay prepared together. Members build a personal readiness score by completing skills courses, track and share gear, coordinate events, and message each other—all inside one group space.
Can I be part of more than one organization?
Yes. One MAP account can belong to multiple organizations—you can switch between them from inside the app.
Billing
Plans & billing
Does MAP cost anything?
No. Everyone starts on Lite, which is free with no time limit. Lite includes messaging, announcements, the member directory, events, and group challenges, plus every readiness skill course until you're 20% ready.
Pro is a paid upgrade that adds every readiness course and your full readiness score, checklist goals and reminders, the courses on building your community, and gear recommendations in the Gear Hub.
My organization says it covers Pro. Do I need to pay?
No. If any organization you belong to covers Pro for its members, you have Pro everywhere in MAP, whichever organization you're looking at. Your plan page shows Provided by your organization.
How do I upgrade to Pro?
On the web, click Upgrade next to the LITE tag at the top of the page. In the phone app, tap Upgrade to Pro on the Lite card on your Manifest screen. Then choose Monthly or Annual and follow the prompts. The current price, and any free trial, is shown before you pay.
On iPhone you pay through your Apple ID, on Android through Google Play, and on the web by card through Stripe.
How do I manage or cancel my subscription?
Manage it where you bought it:
On the web: go to app.mutualaidplatform.com/upgrade and choose Manage subscription to change your plan, update your card, or cancel.
On iPhone: open the Settings app, tap your name, then Subscriptions.
On Android: open the Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
What happens if I cancel?
You keep Pro until the end of the period you've paid for, then your account goes back to Lite. Your course progress is saved, so if you upgrade again you pick up where you left off.
I got a new phone and Pro isn't showing
Sign in with the same MAP account, open the Upgrade screen, and tap Restore purchases. If that doesn't work, email us with your account email and where you bought Pro.
Skills & Readiness
Courses & readiness score
What is a "readiness score"?
It's a personal progress score based on the preparedness skills courses you've completed. Your group can see it on your profile to understand where the group is strong and where it could use more training.
Account
Sign-in issues
Forgot your password?
Use "Forgot password" on the sign-in screen to reset it via email.
Didn't receive a confirmation email?
Check your spam folder, then use "Resend confirmation" on the sign-up screen. If it still doesn't arrive, email us below.
Still need help?
Include your account email, your organization's name, and what you were trying to do.